Privacy Policy

Effective Date: October 23, 2024

Last Updated: November 2, 2025

1. Introduction

Welcome to Cloudhugo PVT LTD ("Company", "we", "our", or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, website, and applications.

By accessing or using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Name and contact information (email address, phone number, mailing address)
• Account credentials (username and password)
• Billing and payment information
• Company information and business details
• Communication preferences
• Any other information you choose to provide

2.2 Automatically Collected Information

When you access our services, we may automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, features used)
• Cookies and similar tracking technologies
• Log files and analytics data

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our services
• Processing transactions and managing your account
• Responding to your inquiries and providing customer support
• Sending administrative information, updates, and security alerts
• Analyzing usage patterns to enhance user experience
• Detecting, preventing, and addressing technical issues and security threats
• Complying with legal obligations and enforcing our terms of service
• Maintaining records for legal and business purposes

4. Information Sharing and Disclosure

We may disclose your information only in the following circumstances:

4.1 Legal Requirements

We will disclose your information to legal authorities, law enforcement agencies, regulatory bodies, or government officials when:

• Required by applicable law, regulation, or legal process
• Necessary to respond to lawful requests (subpoenas, court orders, warrants)
• Required to comply with regulatory obligations
• Necessary to protect the rights, property, or safety of Cloudhugo PVT LTD, our users, or the public
• Required in connection with legal proceedings or investigations

4.2 Service Providers

We may share limited information with trusted third-party service providers who assist us in operating our business, such as:

• Payment processors (for billing purposes only)
• Cloud hosting and infrastructure providers
• Technical support and maintenance services

These service providers are contractually obligated to protect your information and use it only for the specific services they provide to us.

5. Data Retention

Cloudhugo PVT LTD retains all customer information and records permanently in an archived state. This policy serves several important purposes:

• Legal Compliance: Maintaining records to comply with applicable laws, regulations, and legal obligations
• Dispute Resolution: Preserving information necessary for resolving disputes and legal claims
• Audit Requirements: Retaining data for financial audits and regulatory inspections
• Business Operations: Maintaining historical records for business continuity and analysis
• Security Investigations: Preserving logs and data for security incident investigations

Even if you close your account or discontinue using our services, your information will be retained in our secure archives. Archived data is maintained with appropriate security measures and access controls.

6. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure server infrastructure and network security
• Access controls and authentication mechanisms
• Regular security assessments and updates
• Employee training on data protection practices
• Secure backup and disaster recovery procedures

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Information: Request information about how we process your data
• Restriction: Request restriction of certain processing activities
• Objection: Object to certain types of data processing

To exercise your rights or for any privacy-related inquiries, please contact us using the information provided below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and improve our services. You can control cookie preferences through your browser settings, though disabling cookies may affect the functionality of our services.

9. Third-Party Links

Our services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to address the situation appropriately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date at the top of this policy
• Sending email notifications for significant changes (when applicable)

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in India.